Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). For custom or made-to-order designs, processing may take 3–7 business days.
Shipping Time
Estimated delivery times after your order ships:
- Vietnam: 2–5 business days
- International: 7–15 business days
Shipping Fees
- Calculated at checkout based on your location
- Free shipping may be offered during promotions
Order Tracking
Once your order is shipped, you will receive a tracking number via email.
Delays & Issues
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information
Lost or Stolen Packages
If your package is lost in transit, please contact us. We will assist you in resolving the issue.
Incorrect Address
Customers are responsible for providing accurate shipping details. If an order is returned due to incorrect information, additional shipping fees may apply.
International Duties & Taxes
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.