Overview
At Dolly Dream, we are committed to delivering high-quality press-on nails. Due to the nature of our products, all sales are considered final unless they meet the conditions outlined in this policy.
Eligibility for Refunds
We accept refunds or replacements only in the following cases:
- You received a damaged or defective product
- You received the wrong item
- Your order is lost during shipping
Non-Refundable Items
We do not accept refunds for:
- Change of mind
- Incorrect size selection
- Improper application or removal
- Custom or personalized orders
Refund Process
- 1
Contact us
Email [email protected] with your order number and photos or videos of the issue.
- 2
Review
Our team will review your request within 1–3 business days.
- 3
Resolution
If approved, we will issue a refund or send a replacement.
Refund Method
Refunds will be processed to your original payment method within 5–10 business days.
Shipping Costs
- Shipping fees are non-refundable
- Customers are responsible for return shipping (if applicable)
Order Cancellation
Orders can only be canceled within 12 hours of purchase. After this period, orders may already be in production or shipping.